(continued from Queue Entry Ownership)
Screen Shot 240: Queue Entries
Screen Shot 241: View Queue Entries
Viewing the existing Queue Entries for a User will show the default send statuses, together with the message text.
The Message Status will determine whether a Queue entry remains on the Queue for Pending Action or whether it is removed as “Actioned” or “Deleted”. Changing the status also changes ownership of the Queue Entry to the recipient of the Queue Entry.
The Queue Entry is also able to be assigned to another user. For example the person responsible for monitoring and clearing (e.g.) the Domestic Ticketing Queue will re-assign bookings to be ticketed to specific Queue Members within the Domestic Ticketing Queue. The Queue To drop-down (see Screen Shot 239: Queue Message Entry Dialogue) is active for a newly Actioned Queue Entry to allow re-assignment to another user. This is permitted once in the life of a Queue Entry.
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A Queue Entry is not editable upon receipt and Action. If a reply Queue is required a new Queue Entry must be created and the existing one set to “Actioned” for assigning to the Queue History section. |
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Queue messages cannot be permanently deleted. They can only be flagged as deleted. |
(continued in Scrolls Column Headings)
Tourplan iS V2.07 System Setup Training Guide
